Q1. What is the MOQ & Price Term?
A: No MOQ for the first sample order. Small quantities are acceptable with neutral packing. Prices are based on EXW. For orders over 1000-2000 pcs (depending on models), FOB terms can be applied.
Q2. Can you accommodate custom designs and requirements?
A: Yes, as a direct manufacturer with in-house mold and plastic injection workshops, we can develop products based on specific customer requirements. Custom packing and logos are available with a MOQ of 1000 pcs per color.
Q3. What is the estimated delivery time?
A: For regular neutral products, delivery is approximately 15-20 days. For customized products with specific packing and logos, delivery takes 25-30 days.
Q4. How are goods shipped and how long is the transit?
A: Small orders are shipped via express (DHL, UPS, FedEx) or air, taking 10-15 days. Bulk orders are typically shipped by sea, which takes 35-50 days depending on the destination.
Q5. What are the accepted payment terms?
A: We accept T/T, Western Union, and Money Gram. For amounts over USD 5000, a 30% deposit is required to start production, with the balance due before delivery.
Q6. Is the battery replaceable or rechargeable?
A: The unit features a built-in 4000mAh rechargeable battery that can be easily charged using the included USB cable.