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Frequently Asked Questions
Can we customize our brand and get market support?
Yes. We welcome customization. Please inform us of your detailed market demands, and we will discuss and propose helpful suggestions to find the best solution for your business.
What are your terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, our terms are a 30% deposit and full payment before delivery.
What are your delivery terms?
We accept EXW, FOB, CIF, etc. You can choose the option that is most convenient or cost-effective for your logistics needs.
How long does it take for samples and mass production?
Generally, it takes 5-7 days for sample making and 10-25 days for bulk orders. The final lead time depends on the specific order quantity.
How do you handle quality problems after sales?
Simply take photos of the issues and send them to us. We will provide a satisfied solution within 24 hours after confirming the problem.
What are your standard packing methods?
Generally, we pack goods in neutral cartons. For fragile items, we use wooden frames for extra protection. Custom packaging is also available upon request.